Understanding the problem
Motor and opener faults can have several causes, from a remote or power issue to wear in the drive mechanism. Describe what happens when you press the remote, including any sound or flashing light.
What to include in your enquiry
Have the opener brand and model ready if you can read them safely. Let the repairer know whether the wall button works and whether the problem happens every time.
Before you book
A repairer can assess whether a repair or replacement makes sense for the existing door. Ask for the proposed scope, compatibility, supplied remotes and warranty terms before approving work.